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Contact Mytvplanet through the help center, 24 hours a day, 365 days a year
Welcome to the Customer Service Center. If you are visiting Mytvplanet for the first time and would like to inquire in general about the service, we would like to inform you that we have created a FAQ section at the bottom of this page, which answers as many common inquiries as possible about the service.
Frequently Asked Questions :
We recommend that you search for the answer to your inquiries through these most common questions before you contact Mytvplanet, in order to help you find a quick and immediate answer to your inquiry, avoiding waiting for the response of the customer services employee
Subscription details
An IPTV subscription that allows you to watch IPTV Live Streaming for more than 5,000 encrypted and unencrypted TV channels 24 hours a day, without interruptions or breaks, in addition to more than 15,000 movies and series that do not need to be downloaded, all in just one subscription.
* The number of items shown and channels varies according to the type of Mytvplanet subscription you have.
The MYTVPLANET subscription contains three main sections:
Live broadcast: It contains thousands of encrypted and open channels in a live broadcast around the clock, for example: Bein Sports | YES | Netflix | Shahid VIP | OSN | SHOWTIME | DISNEY and thousands of other channels that are divided into packages (depending on the country) or (by genre, such as sports channels, entertainment channels, and news channels)
VOD movie library: It contains a huge number of movies classified according to the type of movie, the date of release, or the quality of the movie. All the movies available on Mytvplanet subscriptions are subtitled. The movies are updated and added to continuously.
VOD Series Library: It contains a huge number of series classified according to series type, release date, or country of release. All series available on Mytvplanet subscriptions are subtitled or dubbed, and are continuously updated and added to.
When subscribing to Mytvplanet, you can install the subscription on an unlimited number of devices, provided that you run the subscription on one device at the same time for one-device subscriptions and two devices for subscriptions that allow this. If you purchased a one-device subscription, you cannot convert it to a two-device subscription, and vice versa.
Example: I have a Mytvplanet subscription for one device, I am at home and I am watching a Mytvplanet subscription on my smart screen, I want to leave the house and continue watching on my smartphone, I have to turn off the subscription on my smart screen first and then turn on the subscription on my smartphone.
While if my subscription is the subscription of two devices, I can continue watching on two devices at the same time, as a maximum, without closing the subscription on the first device.
Anyone who violates this rule is considered a violation of the terms and conditions of the company, and therefore Mytvplanet has the right to take the action it deems appropriate, such as submitting a warning or permanently dismissing the subscriber.
To watch live broadcasts without cutting, you need a smart device with good hardware specifications. The most important hardware factors that help you watch live broadcasts, especially in high-quality 4K – FHD, are the capacity of the CPU and the capacity of the RAMS.
The second factor is the efficiency of your internet connection. Mytvplanet recommends using an internet network with a download speed of no less than 5Mbps to play live broadcasts in SD quality, 25Mbps to play live broadcasts in HD quality, and a speed of more than 50Mbps to play live broadcasts in 4K quality.
As for the library of movies and series included in the VOD subscription, a speed of 25Mbps and above is sufficient to play all movies and series in 4K and HD quality. We also recommend that you always connect the device used to operate subscriptions to the Internet via cable (LAN), and not via a Wi-Fi network whenever possible.
You can visit the Mytvplanet trial subscriptions page, and send the trial request, after selecting the device you want to run the trial on, and providing us with the application data if you are using the smart screen. You will receive an e-mail containing the trial data and the operating method. The trial period is 24 hours and starts from You have received the trial data message. And you are not required to subscribe.
Visit the Mytvplanet IPTV Subscriptions purchase page to view the available subscription packages and the differences between subscriptions, then choose the appropriate subscription for you and the appropriate package (number of months) from within the page, and click on the (Subscribe Now) button, fill out the request and complete the payment process through our website After completing the request, you will receive an e-mail containing the subscription information and the operating method.
Multiple payment methods are available on our website, such as using a Paypal account or paying directly using a Credit/Debit bank card, all of these options are fully managed by the global payment gateway Paypal, which provides you with the highest means of electronic payment security, and there is no obligation to renew subscriptions, As Mytvplanet does not store any payment data.
Operating methods and devices on which subscriptions operate
You can play MYTVPLANET subscriptions on all your smart devices, for example:
Smart TV Smart Screen – Smart Phone (Apple, Android, Huawei), Computer or Laptop, iPad / Tablet, Android TV Box, Internet Receiver, Amazon Fire TV, MAG
Therefore, you will not need to purchase a new or special device to run the subscriptions.
Offers and payment methods
An IPTV subscription that allows you to watch IPTV Live Streaming for more than 5,000 encrypted and unencrypted TV channels 24 hours a day, without interruptions or breaks, in addition to more than 15,000 movies and series that do not need to be downloaded, all in just one subscription.
* The number of items shown and channels varies according to the type of Mytvplanet subscription you have.
Offers and payment methods
By visiting the PlayStation IPTV subscription purchase page, you can learn about the prices of all subscriptions according to the type and duration of the subscription, and you can also find any available offer in the current period, and you can also click on the word (subscribe now), fill out the subscription request, and complete the payment process via Our website, after completing the subscription, you will receive an e-mail containing the subscription data and the operating method.
For any other inquiries about subscription prices, you can contact Mytvplanet.
* The number of items shown and channels varies according to the type of Mytvplanet subscription you have.
You can buy Mytvplanet subscriptions and pay using your Paypal account, or directly using Debit/Credit bank cards without having a Paypal account. At Mytvplanet, we are keen to provide the most secure payment methods for online purchases, so both options (pay by Paypal or pay by bank cards) are fully managed by the most secure electronic payment gateway in the world (Paypal), and payment data is not kept, allowing you the utmost security, and the freedom to choose to renew the subscription without obligation,
For any other inquiries about the available payment methods, you can contact Mytvplanet.
Mytvplanet adheres to a policy of no obligation to renew the subscription, this states that we do not access or keep any banking information for any of our subscribers, the user voluntarily renews the subscription whenever he wants and the subscription renewal process takes place in the same way as buying a new subscription, the user will never be surprised that we have to renew the subscription without his knowledge,
For any other inquiries about ways to renew the subscription, you can contact Mytvplanet.
Mytvplanet
Based on a true story
Live broadcast encrypted and open channels
Library of VOD movies and series